Training & Service Engineer, Esbjerg, Denmark

We are searching for a skilled Training & Service Engineer to join our Service & Aftersales team in Esbjerg. Are you passionate about technical training, and are you interested in learning a lot more about our very interesting underwater products, then this might be the job you are looking for!

Position
MacArtney A/S is seeking a dedicated and skilled Training & Service Engineer to train our customers in our products and systems. This newly created role also includes handling service and support tasks. Emphasizing technical training instruction, collaboration, task management, and continuous improvement, this position is key to enhancing the success of our Service & Aftersales initiatives.

At MacArtney, we take pride in our legacy and our products. For a candidate with technical interest, it is a fantastic place to work!

Responsibilities
Overall, you will be responsible for handling service and support tasks within a broad range of subsea applications for our Service & Aftersales department. You will develop and deliver training programs/materials for customers globally on the use of Macartney’s underwater technology. The common denominators are extreme environment, high-specification materials and highly specialised customers.

The area of responsibility includes the following tasks

• Handling of service and support tasks on all MacArtney delivered equipment, with inspection and repair as key elements.
• Complete and document service and support observations and tasks.
• Ensuring a positive customer journey by being a trusted partner capable of building long-term relationships.
• Creating engaging instructional materials and conduct sessions and workshops. Both online and in-person, including at sea, ensuring effective knowledge transfer.
• Continuously updating and improvement of training materials to reflect the latest advancements in underwater technology.
• Providing technical support and guidance to customers during and after training sessions.
• Addressing customer inquiries and troubleshooting issues related to the use of Macartney’s equipment.
• Gather feedback from customers and colleagues to improve training programs and materials.
• Stay updated on industry trends and advancements to incorporate into training programs.

Your profile
You are straightforward, open-minded, flexible and persistent. Your technical understanding is intuitive, and you have abundant energy and drive. You find satisfaction in having a diverse range of tasks on some days, while on other days, you enjoy engaging yourself in a technical task with deep focus. You demonstrate a deep understanding of customer contact and customer care.

Finally, you have a positive mind, and you take pride in being a good colleague motivated by creating exciting solutions in cooperation with your team.

Your qualifications

• Ideal education as Marine Engineer (Maskinmester) with electrical background or as an Electronic Engineer
• Experience from the maritime technical field and with electrical installations
• Insight into electronics is important
• Experience in customer service and customer care.
• Experience from a technical instructing/training role
• Strong technical knowledge and hands-on experience with technology equipment
• Strong analytical, problem-solving, and instructional design skills
• Seaworthy/sea-strong
• Strong authority skills
• Excellent communication skills in Danish and English

We offer
An exciting position in an international company that is characterised by stable growth and grand ambitions – and which has the means and the will to turn employees’ ambitions into reality. We work to a high professional level, from concept to installation, with room for you to develop through independent tasks with matching responsibility.

If you have any questions regarding the position, please contact;

Service & Aftersales Manager, Troels Jessen Lassen by phone +45 7613 2088 or Lead HR Business Partner, Doris Bundgaard by phone +45 7613 2065.

The position is full-time and the work location is Esbjerg, Denmark.

How to apply
Please apply for a vacant position online as we only accept electronic applications. You will receive a confirmation e-mail.

Interviews are conducted ongoing until there is a match with the right candidate.

About MacArtney
The MacArtney Group is a global supplier of underwater technology solutions specialising in the design, manufacture, sales and service of a wide range of solutions to onshore industry operators, subsea surveyors, the renewable energy sector, ocean science institutes, maritime civil engineering industries and navies across the world.

MacArtney is a privately owned corporation established in 1978 with group headquarters in Esbjerg (DK). The MacArtney Group also reside in Aberdeen (UK), Stavanger (NO), Mölnlycke (SE), Aix-en-Provence (FR), Bologna (IT), Rotterdam (NL), Kiel (DE), Bremen (DE), Houston, Boston and San Diego (US), Victoria (CA), Dartmouth (CA), Rio de Janeiro (BR), Mumbai (IN/UAE), Perth (AU), Ningbo (CN) and Singapore (SG). Moreover, MacArtney operates an extensive network of 21 representatives and distributors spread across every continent. This way, MacArtney products are available locally - with global 24/7 support.